Evergy Energy: A one-stop-shop for your embedded network

Evergy Energy currently has a small customer base with embedded networks in two apartment blocks in Sydney. Residents who currently live in or move into Marina Square and Rhodes Central can access the discounted rates by being part of an Evergy energy embedded network. If you want the exact details of these plans, you can contact Evergy Energy or the strata managers of either Marina Square or Rhodes Central. 

All energy plans from Evergy have a ten-day cooling-off period and have no contract terms. Additionally, there is no exit fee if you choose to not be part of the embedded network and change your mind and choose another energy retailer.

On top of the standard energy charges, you may be charged the following fees:

• Late payment fees: Bank dishonour fee if your direct debit fails.

• Disconnection fees: Disconnection fee due to non-payment of your account.

• Connection fees: Charged at different rates depending on whether you require it the same day or not.

• Special meter read and special meter read validation fees: Apply when you request that your meter be read outside the regular readings.

If the company arranges any service on your behalf, a pass-through fee is applicable.

• Network charges: If you choose a different authorised energy retailer but continue living in your home, you’ll pay network charges. This is because Evergy will continue incurring certain costs for your premises as it’s part of their embedded network. You have to make sure to inform your new energy retailer to exclude these charges from your electricity bill as you’ll be charged directly from Evergy.

The network charges are calculated based on shadow pricing. This means the amount will be equivalent to what you would pay the local electricity distributor if your home was directly connected to their wiring. It’s charged on a time of use basis.

The company provides the following options to pay your bills:

• Direct debit from your designated bank account
• BPAY using the details on your bill
• Online via credit card
• Over the phone on 1300 383 749
• Via mail using the details on your bill.

If you face any financial difficulties that may stop you from paying your bills on time, you can contact Evergy on 1300 383 749 from Monday to Friday between 8.00 am and 6.00 pm to discuss how they can help you.

There are a range of concessions and rebates you can access with Evergy if you’re eligible. These rebates depend on where you live but could include:

• Low Income Household Rebate for certain concession cardholders.
• NSW Gas Rebate for certain concession cardholders.
• Family Energy Rebate for families who qualified for the Family Tax Benefit in the previous 12 months. Your rebate will differ based on whether you also hold certain concession cards.
• Life Support Rebate
• Medical Energy Rebate

For more information on the concessions or rebates available, you can check this page.

The Energy Accounts Payment Assistance (EAPA) Scheme may be helpful if you’re facing short-term financial difficulties to pay your bill on time. You can contact one of the 340 EAPA providers to discuss your needs.

If your community has an embedded network provided by Evergy, you can still choose another energy retailer. Some retailers may not offer electricity services within an embedded network, so be sure to check this before making your decision. However, if you do choose an alternate energy retailer you’ll still have to pay Evergy network charges. Your provider may offer to pay for these charges directly with Evergy and therefore include them in your bill. In this case, Evergy will bill your provider for netowork charges and not you.

When you sign up with your new provider they’ll have to organise for a new meter to be installed. You can contact the embedded network manager for any assistance during this entire process. If you want to return to Evergy later, you’ll have to pay an additional charge for installing a new embedded network meter.