Credit Card Frequently Asked Questions

The process to transfer money from credit card to a bank account for ANZ customers can be made online via the mobile app or over the phone. Here are the necessary steps for the transfer:

Call the ANZ general enquiries number on 132273 and verify your account information. Request to transfer the desired amount. You’ll then have to provide the bank account number and the BSB details to complete the transfer.

Log in to your online banking or mobile banking app and select the “transfer” option. Provide the bank account number, BSB details, and the amount you want to transfer. Confirm the details for ANZ to  transfer money from credit card to a bank account.

You can transfer money from a Citi credit card to a bank account depending on the available limit of each. The process is known as a cash advance transaction, and Citi should allow you to transfer some portion of the total credit limit.

Transferring funds from a credit card to a bank account is likely to attract additional charges, so please consider the following potential costs:

• A cash advance fee, which is a per cent of the total transfer amount
• A 2 per cent transaction fee when you transfer money from a Citi credit card to a bank account
• Cash advance interest rate applicable on the transfer amount without any interest-free period.

To learn more about such transfers, you can contact the bank via the online service desk, email, or by calling 13 CITI (13 24 84).

If you’re wondering how long a credit card fraud investigation takes, you should realise that each institution will have its own process for investigating fraud. This means that the time it takes to resolve disputes can also vary, and it all depends on your card issuer. In general, however, it can take anywhere from 21 days to 90 days. 

The basic process involves raising a dispute about the transaction or transactions that you think were due to credit card fraud with your bank. If you succeed, any money you’ve lost due to this fraud will likely be credited to your account within three business days after the investigation is concluded. The time taken to credit money to your account may vary due to the type of dispute you’ve raised and if the business that the transaction was made with decides to challenge your claim. Some card disputes are known to take up to 45 days.

Yes, you may be able to use Qantas points on Emirates flights. You can check the complete list of prices at the Qantas Points Classic Flight Rewards tables. 

You can book your seats after a quick search on the Qantas website. Log in and look for an award seat on the route you want to take. All available seats on Emirates will appear in the search results.  

Emirates releases seats around 330-340 days out. The availability of award seats with Emirates is usually good, but like with other premium inventory, seats are limited, so try to book as soon as possible.

Here’s how to receive payment via PayPal:

1. Open a PayPal account and confirm your email address
2. Share your mobile number and email address with the sender
3. Once the payment is received, PayPal sends an email confirming credit to your account

Any money in your PayPal account can be transferred to your bank account or used for online shopping or can be transferred to family or friends.

If you’re considering getting a new credit card to replace your existing one, there’s a strong possibility that switching these credit cards will affect your credit score. You might want to apply for a new credit card because it makes financial sense to do so or because there is a better deal on offer, but it could harm your credit score.

Each time you submit an application for a new credit card, a new inquiry is recorded on your credit profile. For lenders, having many credit enquiries on your file can imply that you aren’t reliable or in control of your finances and are desperately seeking credit. So, this is how changing credit cards can affect your credit score.

Qantas frequent flyer points earned on Emirates flights depend on the destination and the fare. Qantas offers “QF” flight numbers on some Emirates flights, which can then be used to earn and maximise your points. You can also use points to purchase tickets for these flights or an upgrade.

These points can be used for classic flight rewards and points-plus-pay flights. Here is how you can use your points:

1. Login to Qantas.com using your frequent flyer number.
2. Go to the “all bookings” tab and select “upgrade” for the chosen booking.
3. For international travel, opt to be eligible for an upgrade reward.
4. You’ll be registered for an upgrade if a seat becomes available.
5. If an upgrade is available when you make the request, the points are immediately deducted from your account.

You can receive benefits like lounge access and priority check-in if you have silver, gold, platinum, or another frequent flyer status with Emirates Skywards or Qantas Frequent Flyer.

The minimum income requirement for an American Express credit card will depend on the card of your choice. You must satisfy American Express’s minimum income criteria for the selected card to receive card approval. 

For instance, you should be earning a minimum of $100,000 annually if you wish to own an American Express Platinum Card. An Explorer Card eligibility criteria may be easier to meet with a lower minimum income requirement of $65,000 annually. You might also consider the David Jones Platinum American Express Card if your personal income is more than $65,000 per year and you’re interested in earning points on your daily shopping at your local DJs store. 

You may not be able to cancel all transactions made via PayPal. However, you can cancel unclaimed payments. An unclaimed payment means the recipient hasn't received or accepted it. Here is how you can cancel these types of payments:

1. Log into your PayPal account 
2. Click on Activity at the top of the screen
3. Find the payment you want to cancel
4. Click  Cancel
5. Click the Cancel Payment button to confirm

It’s important to note that if the payment remains unclaimed for 30 days, it'll be cancelled automatically and refunded to you.

In case of completed payments, you have 180 days from the time you made your payment to contact the vendor and request a refund. You can find the seller's contact details in the activity tab. 

Also, when it comes to an unauthorised transaction, you can reach out to the Resolution Center at PayPal. Additionally, if you haven’t received the delivery from the seller, you can file a dispute against the seller to get a refund. 

If you earn an income in a foreign currency, you’ll typically want to use Australian dollars to pay your Australian credit card bill. You can either transfer the money or use BPAY from your bank account for this. Another option is to use PayPal to pay the credit card.

PayPal can be used to receive and make payments in different currencies. International transfers via PayPal are also possible; however, the fees may be high. You can use the PayPal balance to transfer money to your Australian bank account and then pay your credit card bill.